Travel plans can change unexpectedly. Whether it's due to personal reasons, unforeseen events, or changes in travel advisories, it's essential to understand the policies surrounding booking changes and cancellations.

Here's a straightforward guide to help you navigate these processes with Wizfair Travels.

Booking Changes

To change your booking:

If you wish to change your travel dates, destinations, accommodations, or transportation:

• Initiate Changes Promptly: Contact Wizfair Travels as soon as possible through our official website.
• Understand Provider Policies: Each travel provider (like airlines or hotels) has its own rules regarding changes. Some may allow modifications, while others might not (based on your ticket type and the time of flight change).
• Fare Differences: New arrangements might be at a higher cost, especially if changes are made close to the departure date.

Booking Cancellations

To cancel a booking:

• Notify Promptly: Contact Wizfair Travels via our website or customer service.
• Understand Cancellation Policies: Each provider has specific rules as outlined in their Rules and Restrictions. Some may offer full refunds, while others may charge fees.

Special Considerations

• No-Show Policy: If you miss your booking without canceling in advance, a no-show fee may apply.
• Partial Use of Services: If you don't utilize some or all of the booked services, refunds are subject to the provider's policies.

Booking Cancellations or Changes - Important Things to Remember

• Pay on Time to Keep Your Booking - If full payment or any required change/cancellation fees aren't received by the due date, your reservation could be canceled. Pay on time to keep your plans stress-free.
• Third-Party Rules Still Apply - Airlines and tour companies may have their own cancellation and voucher policies, even if you dispute a charge with your bank.
• Canceling for a Group? Read This First - If you booked for multiple people, cancellation fees might apply to each traveler. Always check the terms before making changes.
• Wizfair May Charge a Small Admin Fee - Even if the travel provider allows a change or cancellation, there may be a small service fee from Wizfair. No surprises, we will tell you upfront.
• Booking One-Way Tickets? Know This - When booking separate one-way tickets, each flight has its own rules. If one changes, you might need to fix the other at your own cost. We will inform you about this before booking.
• Changes Aren't Always Allowed - Not all bookings can be changed or canceled. It depends on the travel provider's rules, which you will see before you confirm.
• No Refunds for Add-Ons After Changes - If your booking changes, extras like seat upgrades or bags usually aren't refundable-even if you don't use them. Plan ahead to avoid losing value.

Please note

• Wizfair Travels does not have access to or control over the internal timelines Travel Providers use to process refunds. These are handled entirely at the discretion of the individual providers and may vary.
• Cancellations made within six (6) hours of the scheduled pickup time, as well as unused rental days, are non-refundable.

Changing or Canceling Low-Cost Airline Tickets

Some budget airlines handle all changes or cancellations on their own, which means you will need to contact them directly for any updates to your flight. If you make changes or cancel your booking directly with the airline, Wizfair Travels might not receive automatic updates.

To avoid any confusion, keep all confirmation emails and any documents related to your changes handy. That way, if anything comes up, you will have the details handy.

Pricing Information

The price you see for a travel service on our platform is the price you will pay unless there's an obvious mistake. Once your booking is confirmed, any price changes typically won't affect your reservation.

However, in rare cases where a clear pricing error is identified (for example, if a trip is accidentally listed at $10 instead of $1,000), we may take one of two steps:

• Offer you the chance to continue with the booking at the correct price
• Cancel your booking without any penalty or fee.

Please note

We are not required to honor a clearly incorrect price if it should have been reasonably noticeable to you, for instance, if it was significantly lower than the usual rate for that type of service.

We always aim to keep pricing accurate and up to date, but we appreciate your understanding in the event a genuine error occurs.

Post-Ticketing Service Fees: What You Should Know

We get it-plans can change, sometimes unexpectedly. When you ask us to make changes or cancellations after your tickets are already issued, there might be a smallService Fee.

This fee helps cover the extra time and work involved in updating your booking, handling refunds, or processing any other changes you need. It's our way of making sure we can keep providing smooth, helpful support even after your purchase.

If you ever need to tweak your travel plans, just reach out. We will explain any fees upfront and guide you through the process, so you're never caught off guard.

Refunds

• Eligibility: Refunds are subject to the provider's policies. Some services, like certain airline tickets or hotel accommodations, are non-refundable.
• Processing Time: Refunds are typically processed within 5–7 business days upon receipt of complete documentation.
• Method: Refunds are issued to the original payment method.
• Non-Refundable Fees: Certain fees, like administration charges, are non-refundable.

Please note

No refunds are available for cancellations made within six (6) hours of the scheduled pickup time or for unused rental days.

For more information, visit this page.

Airline Schedule Changes or Cancellations: What You Need to Know

Flights can sometimes change or get canceled. This happens for all kinds of reasons, like weather problems or mechanical issues. When the airline lets us know about any changes, we'll reach out to you right away and help you explore what to do next.

In such situations, we will make every reasonable effort to inform you as soon as possible. It's always a good idea to double-check your flight's departure time before you head to the airport. Things can shift last minute, and staying updated will save you stress and make your trip smoother.

In cases of unforeseen events like natural disasters, cancellations might be non-refundable.

What If the Airline Cancels or Changes My Booking?

If your trip gets canceled or significantly changed by the airline, your options will depend on whether you added Travel protection plans, regardless of your ticket type.

Choose the Right Ticket for Your Trip

Standard Ticket (Free)

This is the basic option. It doesn't include free changes, cancellations, seat selection, or upgrades. If you need to make changes, airline and Wizfair service fees will apply. You can still choose seats or upgrade for an extra cost.

Flexible Ticket (FlexiFly - $49.99 per traveler)

Want more flexibility? With FlexiFly, you get:

• One free change (just pay the fare difference) if requested at least 24 hours before departure
• Lower cancellation fees based on the airline's policy
• No or reduced Wizfair service fees

Tips for Travelers

• Read Terms Carefully: Always review the provider's rules and restrictions before booking.
• Consider Travel Insurance: Insurance can provide coverage for unexpected cancellations or changes.
• Stay Informed: Keep abreast of travel advisories and potential disruptions.
• Plan Ahead: The earlier you make changes or cancellations, the more options you might have.

If you need to cancel or make changes to your booking, such as adjusting travel dates, destinations, accommodations, or transportation, please reach out to us through our website at www.wizfairtravels.com.

For detailed information, always refer to Wizfair Travels' official Terms & Conditions and Refund Policy. If you have further questions or need assistance, don't hesitate to get in touch with our customer support team, available 24/7.